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      Why wasn't my email delivered?

      Sometimes answering to an enquiry may result in getting a delivery error message back. Below you will find examples and possible solutions to have your message delivered to the recipient.

      Email can't be delivered - Temporary Issue

       

      Email not delivered1Email can’t be delivered - Temporary Issue

      What does this mean?

      Your email wasn't delivered due to a temporary problem with the recipient's mailbox.

      Why did this happen?

      • Recipient's mailbox is full

      • Server is temporarily down

      • Network connectivity issues

      • Email system maintenance

      How to fix it?

      1. For urgent matters, call the contact number provided in the error message or try contacting them via messenger apps (WhatsApp, etc.).

      2. Check if your message was read in the Properstar Message App.

      3. Try resending your email to see if the temporary issue was fixed.

      Email can't be delivered - Invalid Address

       

      Email not delivered2Email can’t be delivered - Invalid Address

      What does this mean?

      The email address you're trying to reach doesn't exist or is no longer active.

      Why did this happen?

      • Email address was typed incorrectly

      • Recipient's email account was deleted

      • Email address has changed

      How to fix it?

      1. Double-check the email address for typos

      2. Contact the person using the phone number provided

      3. Ask for their updated email address

      4. Contact Properstar Support to update the contact information

      Email was not delivered - due to the size limit


      Email not delivered3

      What does this mean?

      Your email exceeds the 25MB size limit and cannot be sent. When sending emails through Properstar, there's a maximum size limit of 25MB for each email (including attachments). This is an industry standard limit that helps ensure reliable email delivery and prevents server overload.

      Your email couldn't be sent because the total size is over 25MB. This total includes:

      • The message text itself

      • All attached files

      • Images in the email

      • Any formatted content (like signatures)

      For example: If you're trying to send 5 property photos (5MB each) and a PDF document (7MB), the total would be 32MB, which exceeds our 25MB limit.

      How to fix it?

      1. Check your attachment sizes:

        • Right-click each file to check its size

        • Add up all file sizes to see the total

        • Remember to include embedded images

      2. Reduce file sizes:

        • Compress images before attaching

        • Convert documents to PDF format

        • Use lower resolution photos if appropriate

      3. Alternative solutions:

        • Split your attachments across multiple emails

        • Use file sharing services (like Dropbox or Google Drive) and share the link

        • Share files through the Properstar Message App, which handles larger files

        • Compress multiple files into a ZIP folder