---
title: Account archiving policy
description: If your account or user profile was created automatically through a CRM system or listing management tool, you might wonder what happens when you deactivate it on your side.
---
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# Account archiving policy
## If your account or user profile was created automatically through a CRM system or listing management tool, you might wonder what happens when you deactivate it on your side. Here’s how our archiving policy works and what you need to know.
### We Don’t Archive Immediately — and Here's Why
When youdeactivate a user or account in your CRM or data feed tool, we don’t archive it right away. Instead, we keep this account and user active for 15 days.
**Why?**
Because sometimes the deactivation might be caused by:
- A temporary technical issue
- A maintenance task on your CRM or listing provider’s side
- An accidental change
We want to make sure nothing is lost due to these short-term problems. That’s why we wait 15 days before removing the account or user from our system.
### What Happens After 15 Days?
If the account or user stays deactivated in your CRM for more than 15 days, we will:
- Automatically archive the profile on our side
- The profile will no longer be active or visible
### What If You Reactivate the Account or User in Your CRM?
If you reactivate the user or account in your CRM within 15 days, everything continues as normal — no action needed on your side.
### Still Have Questions?
If you’re not sure whether your account is affected, or you want to make sure something isn’t archived by mistake, feel free to [contact our support team.](https://dashboard.properstar.com/contact)
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